Refund Policy

1. General principle

All products sold on this website are online services and digital content. Refund requests are reviewed individually according to the conditions below. Refund period: [ADD ACTUAL REFUND PERIOD].

2. Private lessons

• Lessons cancelled with sufficient advance notice: [ADD CANCELLATION NOTICE POLICY].
• Lessons already delivered: [ADD POLICY FOR COMPLETED LESSONS].
• Missed lessons without notice: [ADD NO-SHOW POLICY].
• Lessons cancelled by the teacher are rescheduled at no extra cost, or refunded if no new time can be agreed.

3. Online courses and digital materials

• Refund window after purchase: [ADD ACTUAL REFUND WINDOW].
• Conditions once course content has been accessed or downloaded: [ADD CONDITIONS].
• If a technical problem prevents access and it cannot be resolved, a full refund is issued.

4. How to request a refund

Send a request to produtosmatiasoficial@gmail.com with the purchase email, the product name and the date of purchase. Requests are answered within [ADD RESPONSE TIME].

5. How refunds are paid

Approved refunds are returned using the original payment method. Processing time depends on the payment provider: [ADD EXPECTED PROCESSING TIME]. Any transaction fees deducted: [ADD FEE POLICY].

6. Non-refundable situations

Refunds are not available for reasons unrelated to the service delivered, such as lack of personal study time or a change of mind after the refund window has passed: [ADD FINAL WORDING].

7. Questions

For any doubt about this policy, write to produtosmatiasoficial@gmail.com or use the contact form. These terms should be read together with the Terms & Conditions.